Motor Claims Intervention Handler

Salary: £24,500 - £26,000 + bonus (up to 10%)Hours: Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week RotaLocation: Birmingham Business Park (B37) - Office Based

MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair. Led by a highly experienced leadership team with over 40 years' industry expertise, the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team.

This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes.

You will be responsible for:

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  Making outbound calls to third parties to secure successful interventions and achieve commercial objectives.

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  Establishing third-party needs to control costs and minimise claims spend.

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  Managing follow-ups and supporting the end-to-end claims process.

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  Identifying potential fraud, exaggeration, and indemnity risks.

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  Reviewing processes, highlighting leakage, and suggesting improvements.

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  Handling technical queries, escalations, and liability referrals.

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  Sharing best practice and supporting team performance.

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You are:

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  Passionate about delivering a positive third-party claims journey.

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  Tenacious, motivated, and results-driven.

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  A strong problem solver who adapts well to change.

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  A collaborative team player who enjoys sharing knowledge.

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