Service Co-ordinator

Service Co-ordinator | Theale, Reading – RG7 4AB | £28,000 - £30,000 (DOE) + On-Site Parking + Full Training + Career Development | Full-Time | Permanent

Are you an organised Service Co-ordinator with excellent customer service skills and the ability to manage multiple priorities Do you enjoy working in a fast-paced environment where no two days are the same and delivering outstanding service is at the heart of what you do

Workshop Recruitment is supporting a well-established and growing business specialising in heating, cooling and climate control solutions in the search for a Service Co-ordinator to join their team in Theale. This is an excellent opportunity to join a supportive organisation where you'll play a key role in ensuring the smooth delivery of service operations while developing a long-term career. The successful Service Co-ordinator will be responsible for coordinating service requests, scheduling engineers, communicating with customers, and ensuring all jobs are managed efficiently from enquiry through to completion.

Key Responsibilities

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• Receive and process customer enquiries by telephone and email
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• Log service requests accurately using internal systems
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• Coordinate engineer schedules and allocate work efficiently
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• Keep customers updated on appointments and job progress
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• Liaise with engineers, suppliers, and internal departments
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• Arrange parts and materials to support service delivery
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• Maintain accurate service records and documentation
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• Assist with quotations, purchase orders, and invoicing
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• Resolve customer queries and escalate technical issues where appropriate
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• Provide administrative support to the wider service team
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Skills & Knowledge Required

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• Previous experience in a Service Co-ordinator, Scheduling, Customer Service, or Administration role
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• Excellent organisational skills with the ability to manage changing priorities
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• Strong communication and customer service skills
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• Confident telephone manner
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• High level of accuracy and attention to detail
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• Good working knowledge of Microsoft Office and computer-based systems
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• Proactive and solutions-focused approach
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Benefits

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• Salary of £28,000 per annum
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• Modern office location next to Theale train station
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• On-site parking
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• Full training provided on internal systems
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• Supportive and collaborative team environment
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• Genuine opportunity for long-term career development
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• Permanent, full-time position
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• Monday to Friday, 8:15am–4:30pm
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• Based in Theale, Reading
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