Senior Administrator

Band 3 Administrator – Healthcare Call Centre (4-Week Temporary Assignment)

We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.

This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.

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• Handle incoming telephone calls professionally, efficiently, and with empathy.
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• Deliver excellent customer service while supporting patients and service users.
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• Accurately update patient records and internal systems.
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• Manage confidential patient information in line with data protection requirements.
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• Carry out a variety of administrative tasks to support the smooth running of the service.
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• Work effectively as part of a busy, supportive healthcare team.
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• Excellent telephone handling and customer service skills.
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• Strong general administrative experience.
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• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
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• Excellent communication and organisational skills.
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• A compassionate and empathetic approach to callers.
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• Previous telephone or call centre experience.
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• Experience using SystmOne.
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• NHS Smartcard.
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• Previous experience working within the NHS or a healthcare environment.
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• 37.5 hours per week
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• Service operating hours: 8:00am – 8:00pm, Monday to Sunday
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• Preferred shift patterns:
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• 8:00am – 4:00pm
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• 12:00pm – 8:00pm
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• Swindon (Orbital)
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• Peasedown (Bath & North East Somerset)
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If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you. Apply today to join our dedicated team and make a real difference.