Desk Subsidence Technician

Working from a home base living anywhere in the UK, you will be expected to provide support with the Subsidence Team and wider divisions

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• Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
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• Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
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• Report preparation and completion within the agreed SLA's, maintaining high standards of communication, both internally and externally
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• Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
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• Reviewing of claims, amendments and updating within our claims system
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• Respond positively to varying client requirements and changes in the wider business environment
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About you:

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• Candidates must have previous experience in a similar industry / role, handling difficult conversations
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• Cert CII and/or Cert CILA, BDMA or similar is preferred but not essential
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• Effective written and verbal communication skills with an ability to articulate complex issues
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• Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
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• Good technical and problem-solving skills with an eye for identifying
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Salary & Benefits:

Salary up to £32,000 per annum plus pension, death in service and 25 days holiday.