Service Manager - Homelessness Service

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• homelessness
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• service manager
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• housing support
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Service Manager – Homelessness ServiceSalary: £34,505 per annumHours: 37.5hrs per weekContract: Permanent Location: Shepton Mallet Role Summary: An established charity is looking for an experienced Service Manager to lead homelessness and supported housing services in Shepton Mallet. This is an excellent opportunity for a motivated leader to oversee high-quality, person-centred services that support people experiencing homelessness and social exclusion to achieve greater independence and stability. You'll provide operational leadership to a dedicated team, ensuring services are delivered to a high standard while meeting contractual requirements, safeguarding responsibilities, and organisational objectives. Working closely with commissioners and partner agencies, you'll play a key role in developing services and improving outcomes for vulnerable people within the local community.Day-to-Day Duties:\n

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• Lead, supervise and support a team, providing regular supervision, coaching and performance management.
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• Oversee the day-to-day delivery of homelessness and supported housing services, ensuring high standards of support.
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• Monitor service performance against KPIs, contractual requirements and quality standards.
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• Promote a person-centred, trauma-informed approach that empowers individuals to achieve positive outcomes.
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• Build and maintain effective partnerships with commissioners, local authorities and external agencies.
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• Manage service budgets, operational compliance and reporting requirements.
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• Ensure safeguarding responsibilities are upheld and risk is effectively managed.
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• Identify opportunities for service development and continuous improvement.
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• Participate in an out-of-hours on-call rota to provide management support when required.
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About You:\n

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• Previous management experience within homelessness, housing, supported housing, social care or a similar support service.
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• Strong leadership and people management skills, with the ability to motivate, develop and support staff.
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• Experience managing operational performance, budgets and contractual targets.
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• Sound understanding of safeguarding, risk management and trauma-informed practice.
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• Excellent communication and relationship-building skills with internal and external stakeholders.
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• Organised and able to manage competing priorities in a fast-paced environment.
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• Full UK driving licence and access to your own vehicle for business travel.
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• Flexible to participate in an out-of-hours on-call rota.
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Benefits:\n

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• 27 days annual leave plus bank holidays, increasing with length of service.
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• Additional day off for your birthday.
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• Competitive pension scheme.
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• Employee Assistance Programme and Health Cash Plan.
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• Staff discount scheme.
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• Blue Light Card eligibility.
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• Ongoing training, professional development and career progression opportunities.
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• Regular reflective practice sessions and supportive management culture.
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• Opportunity to make a genuine difference within a respected charity supporting vulnerable people.
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For more info, please contact Nathan Jackson on or apply now.