Insurance Claims Advisor

Insurance Claims Advisor

Location : Office based - Peterborough

Hours : Monday - Friday 08:45 -17:15

Salary : £26k

Essential: To apply you must have work experience from an insurance company

Working in a small, professional team, you will bring excellent communication skills based on your employment experience.

Responsibilities for this position:

•Work proactively to process claims by contact with the client and the Medical Service Providers

•Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims

•Developing a good relationship with all clients by providing a personal service

•Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim

•Be able to account for actions relating to claims by using methodical accurate data input methods

•Listening to and understanding the individual needs of each customer

•Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims

•Take required actions to resolve potential and existing complaints, escalating where necessary.

•Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file

•Working as a team member, supporting colleagues and the Company

•Managing own workflow in a timely manner

•Having an understanding of how the functions of the role interlink and benefit that of other roles

Benefits

•Attendance Bonus

•Great Annual Leave Benefit including additional family days

•Free Worldwide Multi Trip Travel Cover and discounted rate for family members

•Cash benefits linked to Personal Accident, Life Cover and Critical Illness

•Monthly Employee Rewards Scheme

•Commitment to Employee Learning and Development

•Access to Wellbeing Services and Discount Scheme

•Free tea, coffee and fresh fruit