Account Manager - Debt Recovery

Are you looking for a role that offers career progression, real work-life balance and structured professional development?

Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit team. You’ll receive full, comprehensive training from day one — no prior debt recovery experience required.

Why this role stands out

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• 35-hour working week – Monday to Friday, 9am–5pm
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• £26,000 basic salary + up to £6,000 achievable bonus
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• Bonus structure designed to be realistic, transparent and regularly achieved
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• Structured training plan and ongoing coaching to support your development
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• Team-orientated, collaborative environment where success is shared
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• A business that genuinely invests in its people
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The Role

As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client and debtor relationships.

Your responsibilities will include:

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• Managing corporate client accounts
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• Contacting debtors via phone, email, letters and SMS
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• Negotiating payment plans and resolving disputes
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• Ensuring compliance with all regulations and industry standards
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• Maintaining positive, long-term client relationships
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• Working closely with colleagues in a supportive team environment
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Full training is provided, giving you the confidence and knowledge to succeed.

What we’re looking for

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• Confident, positive, and professional communication style
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• A willingness to learn and develop new skills
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• Strong listening and negotiation abilities
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• Good business awareness
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• Comfortable using MS Office
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• Adaptable, resilient, and team-focused
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Rewards & Benefits

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• £26,000 salary + up to £6,000 performance bonus
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• Professional development and ongoing training
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• Friendly, team-based culture with collaborative targets
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• Company events, social activities and away days
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• Long-term career progression within a stable, growing business
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