Aftersales Manager

£45,000 Basic Salary | £60,000 OTE

We are seeking an experienced and driven Aftersales Manager to lead a successful dealership's aftersales operation in Abingdon. This is an excellent opportunity for a proven automotive leader to take ownership of the Service and Parts departments, driving performance, profitability, and exceptional customer satisfaction.

The successful candidate will be responsible for managing the day-to-day running of the aftersales function, developing their team, and ensuring the highest standards of customer service and operational efficiency are maintained.

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• Oversee the performance of the Service and Parts departments.
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• Drive profitability through effective departmental management and process improvement.
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• Lead, motivate, and develop the aftersales team to achieve departmental objectives.
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• Monitor and improve customer satisfaction and retention levels.
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• Ensure workshop efficiency and productivity targets are achieved.
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• Manage budgets, departmental KPIs, and financial performance.
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• Maintain compliance with manufacturer standards and dealership procedures.
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• Build strong relationships with customers, suppliers, and manufacturer representatives.
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• Identify opportunities to increase revenue through service plans, maintenance packages, and aftersales products.
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• Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry.
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• Strong understanding of dealership aftersales operations.
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• Proven ability to lead and develop high-performing teams.
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• Commercially minded with strong financial awareness.
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• Excellent communication and customer relationship skills.
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• Organised, proactive, and results-driven approach.
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• Full UK driving licence.
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• £45,000 basic salary.
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• £60,000 OTE.
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• Manufacturer and leadership training.
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• Excellent career progression opportunities.
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• Supportive and successful dealership environment.
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• Company benefits package.
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