Service Advisor
Job Description
Service Advisor
\n\nMotorhome Dealership - Bury area
\n\nSalary: £30,000 basic (dependent on experience)
\nHours: 37.5 hours per week but are flexible
\nMonday to Friday with flexible working hours
\n\nAre you passionate about delivering exceptional customer service? Do you enjoy working in a busy, varied environment where no two days are the same?
\n\nOur client, a successful and growing motorhome dealership, is looking to recruit a Service Advisor to join their friendly aftersales team. Whether you already have Service Advisor experience or have strong customer service and administration skills with a willingness to learn, this could be the perfect opportunity. Full training will be provided for the right person.
\n\nThis is a fantastic Monday to Friday role offering an excellent work-life balance, flexible working hours and the opportunity to build a long-term career within a supportive business.
\n\nThe Role
\nAs the first point of contact for customers, you'll play a key role in ensuring the smooth running of the service department. You'll coordinate workshop bookings, manage warranty administration, liaise with customers and suppliers, and help deliver a first-class aftersales experience.
\n\nKey Responsibilities
\nBook motorhomes into the workshop for servicing, warranty and habitation work.
\nProcess warranty claims from start to finish using manufacturer systems.
\nKeep customers updated on the progress of repairs and warranty work.
\nOrder parts required for workshop jobs and monitor deliveries.
\nLiaise with third-party suppliers to coordinate specialist repairs and transport.
\nSupport the workshop with job scheduling and time management.
\nFollow up outstanding warranty claims and customer bookings.
\nMeet and greet customers, providing a professional and friendly service at all times.
\nMaintain accurate records and ensure all administration is completed to a high standard.
\n\nAbout You
\n\nWe're looking for someone who is:
\nOrganised, reliable and able to manage multiple tasks.
\nA confident communicator with excellent customer service skills.
\nComfortable using computer systems and Microsoft Office.
\nAble to prioritise workload and work well under pressure.
\nProfessional, proactive and happy to work as part of a close-knit team.
\nPrevious Service Advisor, warranty or automotive administration experience is desirable but not essential, as full training will be provided for the right candidate.
\n\nWhat's on Offer
\nBasic salary £30,000, depending on experience.
\nMonday to Friday, 37.5-hour week.
\nFlexible working hours.
\nFull training and ongoing support.
\nFriendly and supportive working environment.
\nLong-term career opportunities with a growing business.
\n\nIf you're looking for a rewarding customer-focused role with great work-life balance and the opportunity to develop your career, we'd love to hear from you.
\nWho are you applying to?
\nThe Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
\nUnfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
