Installation and Service Coordinator

Installation & Service Coordinator

Location: ChesterfieldJob Type: 5 Month Fixed Term Contract

Elevation Recruitment Group are delighted to be recruiting for an Installation & Service Coordinator on behalf of a well-established and growing business based in Chesterfield.

This is a fantastic opportunity for an organised and proactive coordinator who enjoys working in a fast-paced operational environment. You'll play a vital role in ensuring installation and service work is planned efficiently, engineers and subcontractors are scheduled effectively, and customers receive an outstanding level of service throughout the process.

What's on Offer:

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• salary
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• Supportive and collaborative working environment
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• Opportunity to join a growing business with long-term career prospects
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• Varied and rewarding role where you'll make a genuine impact on operational performance
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As the Installation & Service Coordinator, you'll be the central point of contact between customers, engineers, subcontractors and internal teams, ensuring jobs are scheduled, communicated and completed efficiently.

No two days are the same, and you'll thrive on balancing multiple priorities while keeping operations running smoothly.

Key Responsibilities of the Installation & Service Coordinator:

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• Plan and schedule installation and service visits, allocating work to the appropriate engineers
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• Coordinate subcontractors, confirming attendance dates and associated costs
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• Monitor outstanding service jobs to ensure work is completed within agreed timescales
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• Liaise with customers, site contacts and engineers to arrange appointments, site access and any equipment requirements
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• Raise equipment dispatch requests and monitor deliveries to ensure everything arrives on time
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• Issue daily work instructions and job information to engineers
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• Maintain accurate records within CRM and operational systems
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• Manage enquiries through the Operations telephone line and shared inboxes
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• Provide regular updates to customers and internal stakeholders, escalating issues where required
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• Identify opportunities to improve processes and scheduling efficiency
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We're looking for someone who is highly organised, customer-focused and enjoys working in a busy coordination role.

You'll ideally have:

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• Previous experience within a scheduling, coordination, operations or customer service role
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• Excellent organisational skills with the ability to manage multiple priorities
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• Strong communication skills and the confidence to build relationships with customers, engineers and internal teams
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• A proactive approach to problem solving and the ability to adapt to changing priorities
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• High attention to detail and excellent administrative skills
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• Good knowledge of Microsoft Office, including Word, Excel and Outlook
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• Experience using scheduling or workforce management systems
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It would be advantageous if you also have:

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• Experience coordinating field-based engineers or subcontractors
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• Experience within a service, installation or maintenance environment
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• Knowledge of ERP/CRM systems
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If you're an organised coordinator who enjoys problem-solving, building relationships and delivering exceptional customer service, we'd love to hear from you. Apply today or contact Kelly West at Elevation Recruitment Group for a confidential discussion.