2nd line IT Support

As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.

Client Details

This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.

Description

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• Manage and maintain IT systems to ensure optimal performance and reliability.
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• Monitor system activities and troubleshoot any technical issues that arise.
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• Collaborate with the Technology department to implement system upgrades and improvements.
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• Support users with technical queries and provide solutions in a timely manner.
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• Ensure data integrity and maintain system security protocols.
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• Document system processes and create user guides where required.
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• Coordinate with external vendors for system-related support and services.
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• Stay updated on emerging technologies and recommend upgrades to existing systems.
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Profile

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• Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
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• Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.
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• Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.
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• Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.
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• Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.
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• Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.
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• Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.
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• Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.
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Job Offer

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• A salary ranging from £36000 to £40000, dependent on the level of experience.
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• A permanent position within the Technology & Telecoms industry.
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• Hybrid working 2 days onsite in Harrogate
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• Additional benefits to be discussed during the recruitment process.
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If you're interested in this role, apply now.