1st & 2nd Line IT Support Engineer

Time Appointments are delighted to be recruiting on behalf of a well-established and growing IT Support Services provider, who are looking to appoint an experienced 1st & 2nd Line IT Support Engineer to join their expanding team.

This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting technical issues, delivering exceptional customer service, and developing their skills within a supportive and forward-thinking business. You'll work with a diverse client base, providing both remote and onsite technical support while gaining exposure to a wide range of technologies.

Skills & Experience Required:

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• Previous experience in a 1st or 2nd Line IT Support role within an MSP or IT support environment.
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• Strong working knowledge of Microsoft Windows Server and Windows 10/11 operating systems.
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• Experience installing, configuring, and supporting desktop and mobile devices.
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• Good understanding of Microsoft 365, Exchange, and email troubleshooting, including mail flow and client configuration.
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• Excellent analytical and problem-solving skills with a methodical approach to fault finding.
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• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
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• Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
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• Experience producing clear, accurate technical documentation and user guidance.
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• A customer-focused attitude with a genuine passion for delivering exceptional IT support.
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