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Posted 22 July, 2026

Customer Care Support

Parkside Office Professional
Sunbury-on-Thames, ENG, GB Full Time

Job Description

Our client based in Sunbury is looking for Customer Care support for their Helpdesk departmentKey Responsibilities/Account Abilities:\n
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  • To ensure our Customer Care function provides world class service to all customers and act as a welcoming, professional first contact with the client
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  • First point of contact for External and Internal Customers.
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  • Log calls on onto our in-house system - via phone, email, web-portal management.
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  • Accurate allocation of attendance SLA.
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  • Prioritize work in accordance with the contract requirements.
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  • Updating Key Account web-portals.
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  • Provide prompt and regular updates to customers.
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  • Assist with service administration requirements as and where required.
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  • Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.
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Knowledge/ Skills/ Experience/ Competencies:\n
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  • Previous experience of Service Helpdesk function to meet Customer and Business needs.
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  • Previous Customer Service Experience is essential.
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  • Professional telephone manners.
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  • Ability to understand and interpret customer requirements.
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  • Ability to prioritize workload, applying flexibility where needed.
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  • Attention to detail - accuracy when logging calls.
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  • Practical problem solver and desire to overcome daily challenges.
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  • Able to take initiative and be self-driven, customer focused.
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  • A team player that can work well with others.
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  • IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.
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