Customer Service Co Ordinator

Customer Service Coordinator - Temp to Perm Opportunity

Monday - Thursday 08:30am - 17:15, Friday 08:30am - 16:00pm

£13.00 - £14.00 per hour

Based in Staines, TW18

Are you a customer-focused professional with strong administration skills and experience working with CRM systems? We are recruiting for a Customer Service Coordinator to join a busy and supportive team on a temporary to permanent basis.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and delivering an outstanding customer experience. You'll play a key role in managing customer queries, coordinating repairs and maintenance works, and ensuring issues are resolved efficiently and professionally.

Key Responsibilities

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• Act as the main point of contact for customers throughout their warranty period.
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• Log, track, and manage customer-reported issues using Salesforce or a similar CRM system.
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• Coordinate appointments with customers, contractors, and internal teams.
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• Make proactive outbound calls to provide updates and drive swift resolutions.
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• Handle incoming customer enquiries in a professional and timely manner.
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• Work closely with colleagues and external suppliers to ensure issues are resolved efficiently.
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• Arrange inspections and remedial works with subcontractors.
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• Follow up with customers to ensure work has been completed and satisfaction levels are met.
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• Process monthly operative expenses.
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• Liaise with housing associations and other stakeholders to log and resolve reported issues.
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• Conduct scheduled customer welfare and satisfaction check-in calls.
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About You

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• Previous experience in a Customer Service Coordinator, Customer Service Administrator, or similar role.
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• Experience using Salesforce CRM or another customer management system.
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• Strong administrative and organisational skills.
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• Excellent communication skills, both written and verbal.
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• Customer-focused, professional, and empathetic approach.
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• Ability to prioritise workloads and manage multiple tasks effectively.
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• Strong attention to detail and problem-solving abilities.
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• Comfortable working in a fast-paced environment and meeting deadlines.
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• A team player who builds positive relationships with colleagues and external partners.
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What's On Offer?

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• Temp to perm opportunity with long-term career prospects.
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• Supportive and collaborative working environment.
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• Immediate start available.
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• Opportunity to develop your customer service and coordination experience within a growing team.
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If you're an organised and customer-centric professional looking for your next opportunity, we'd love to hear from you.