Sales Administrator

An established apparel company in the Dukinfield area are searching for an experienced Customer Service Advisor / Sales Administrator to join them on a permanent basis.

Role: Customer Service Advisor / Sales Administrator

Salary: £25,000

Location: Dukinfield

Hours: Mon-Thurs 08:45 - 17:00, Fri 08:45 - 15:45

Start date: ASAP

Key Responsibilities:

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• Answer inbound calls and provide professional, courteous assistance to customers.
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• Manage customer expectations and deliver outstanding service.
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• Take customer orders via phone and accurately process them using the SAGE system.
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• Process internet orders and maintain the website tracking system.
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• Raise and progress internal manufacturing orders.
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• Raise and progress external product orders to fulfil customer requirements.
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• Respond promptly and appropriately to customer queries, ensuring satisfaction with the outcome.
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Candidate Requirements

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• Positive, forward-thinking attitude with the ability to work independently.
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• Excellent telephone manner and strong communication skills.
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• Ability to work effectively as part of a team.
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• Strong time management and punctuality.
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• Demonstrated pride in representing the company and commitment to delivering exceptional customer service.
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