Emergency Housing Officer

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• Rate: £21.41 PAYE | £28.19 Umbrella
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• Job Type: Contract
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• Location: Wembley
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• Hybrid Working: 3 days in office / 2 days from home
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• Working Hours: 9am to 5pm / Monday to Friday
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We are seeking two experienced Emergency Housing Officers to support homeless households and manage emergency accommodation placements within a busy local authority housing service. This role is ideal for professionals with a solid background in housing and homelessness legislation, and who are skilled in using housing management systems.

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• Create and manage placements and properties within the housing system.
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• Open and close bookings as required.
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• Set up and manage rent accounts for emergency accommodations.
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• Maintain accurate and up-to-date tenancy and placement records.
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• Ensure compliance with Section 188 and Section 193 duties, manage Licence Agreements, and handle Non-Secure Tenancies.
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• Utilise NEC, CRM, and Locata systems to enhance operational efficiency.
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• Communicate effectively with residents, providers, landlords, and colleagues to ensure smooth operations.
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• Expert knowledge of NEC, CRM, and Locata systems.
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• Strong understanding of Housing Law and Homelessness Legislation, including Temporary and Emergency Accommodation processes.
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• Excellent IT skills, with proficiency in housing management systems and databases.
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• Strong communication skills, with the ability to convey information clearly in both written and spoken English.
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• Customer-focused approach, with empathy, patience, and resilience, especially when supporting vulnerable households.
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• Experience in Emergency Accommodation or Temporary Accommodation, preferably within a Local Authority housing context.
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• Proven ability to work in a fast-paced environment and manage competing priorities.
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To apply for the Emergency Housing Officer position, please submit your CV detailing your relevant experience.