ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti

ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti

Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development:

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• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
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• Identify and engage key decision-makers across IT, Operations, and Service Management
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• Build, manage, and maintain a qualified sales pipeline
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• Own the full sales cycle from initial engagement through to close and handover
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Account Management:

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• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
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• Act as a trusted advisor, supporting clients on their ITSM improvement journey
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• Conduct regular account reviews to ensure long-term success and satisfaction
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• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities
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Additional Responsibilities:

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• Forecast against sales targets and provide regular progress updates
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• Maintain accurate and up-to-date CRM records
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• Leverage market and competitor insights to strengthen value proposition
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• Build strong relationships with senior stakeholders, including C-level executives
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Skills & Experience Required

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• Proven success in ITSM solution sales
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• Minimum of 3 years B2B sales experience
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• Strong track record in both new business acquisition and account development
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• Excellent negotiation, communication, and commercial skills
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• Confidence engaging with senior stakeholders and decision-makers
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• Self-motivated, results-driven, and highly accountable
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• Knowledge of ITSM frameworks such as ITIL or SIAM
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• Degree educated (business/management preferred) or equivalent experience
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This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

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