Customer Service Agent

Location: Southend-on-Sea, Essex

Hours: Monday to Friday with a Saturday on a rota basis

We are recruiting for a Customer Service Advisor to join a growing and professional organisation based in Southend-on-Sea. This is an excellent opportunity for someone with previous customer service or contact centre experience who enjoys helping people and delivering a high standard of service.

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• Act as the first point of contact for customers via telephone and email.
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• Deliver a professional, friendly and efficient customer experience.
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• Accurately record and update customer information on internal systems.
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• Respond to customer enquiries and provide timely updates.
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• Liaise with internal departments to ensure queries are resolved efficiently.
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• Work to agreed service standards and performance targets.
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• Previous experience in a customer service or call centre environment.
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• Excellent communication and listening skills.
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• Strong attention to detail and accurate data entry skills.
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• Confident using computer systems and learning new processes.
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• A positive, proactive approach with the ability to work as part of a team.
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• Well organised and able to manage a busy workload.
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