Customer Service Assistant/Reception

Customer Service / Reception, Manchester M14

Temporary 3 months, £13.50ph, Immediate Start

We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.

What You'll Be Doing

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• Deliver a welcoming and professional front-of-house service.
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• Respond to resident enquiries and resolve issues efficiently.
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• Support community events and activities that enhance the resident experience.
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• Manage maintenance requests and ensure issues are appropriately logged and tracked.
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• Maintain accurate records, databases, and resident documentation.
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• Assist with resident communications, notices, and general administration.
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• Support move-in and move-out periods, helping ensure a smooth resident journey.
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• Support sales and leasing activities to maximise occupancy levels.
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• Assist with local marketing activities and community engagement initiatives.
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• Support rent collection processes and follow up on outstanding arrears.
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About You

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• Previous experience in a customer-facing role.
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• Excellent customer service and communication skills.
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• Strong organisational skills with the ability to multitask and prioritise.
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• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
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• Confidence working with databases and administrative systems.
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• A proactive, positive, and professional approach.
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• Strong relationship-building skills and the ability to work with diverse groups of people.
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• The ability to work independently while contributing effectively as part of a team.
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If this sounds the right role for you then apply now!

(ritzrecempbus)