Neighbourhood Officer

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Neighbourhood Officer

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Watford

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Salary: £38,836

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Permanent, 37 hours per week

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The Vacancy

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As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.

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Introduction to the role

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This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.

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Role purpose

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The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.

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What’s the role?

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Key Accountabilities:

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• Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.
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• Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
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• Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.
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• Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.
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• Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.
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• Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
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• You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
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• occasional weekend and evening meetings and out of hours support.
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What are they looking for?

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Essential:

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• Full driving licence and use of vehicle
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• Experience in tenancy management and/or anti-social behaviour
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• Experience working with partner agencies and/or contractors
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• Excellent communication skills and ability to engage with a variety of people
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• Ability to operate and be flexible in a changing environment to respond to emerging priorities
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Desirable:

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• Holding a CIH or Housing Management qualification (or equivalent) is desirable
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What can they offer you?

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• 28 days’ annual leave (pro rata)
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• Employer pension contribution of up to 11%
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• Development opportunities
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• Comprehensive employee rewards scheme
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How we work

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They embrace agile working — blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

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How to apply

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If this sounds like your next role, click ‘apply now’, tell them why you’ve got what it takes, and attach a copy of your current CV.

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Closing date: 4th August 2026

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Interviews: To be confirmed

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(Please note they reserve the right to close the vacancy early if they receive a large response.)

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