Housing Officer

Neighbourhood Housing Officer

St Helens

£24.00 - £25.00 per hour (Umbrella)

9-Month Contract

Full-Time | Monday to Friday

Venn Group is working with a leading social housing provider to recruit an experienced Neighbourhood Housing Officer to manage a designated patch and deliver a comprehensive housing management service. The successful candidate will be responsible for tenancy management, tenancy sustainment, estate management, and anti-social behaviour casework, ensuring communities remain safe, sustainable, and well managed.

Key Responsibilities

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• Manage a designated housing patch, providing a high-quality tenancy and neighbourhood management service to residents.
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• Investigate and manage tenancy breaches, anti-social behaviour cases, tenancy fraud, unauthorised occupation, and other housing management matters.
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• Conduct home visits, tenancy audits, starter tenancy reviews, estate inspections, accompanied viewings, and other tenancy-related visits.
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• Support tenancy sustainment through needs assessments, safeguarding referrals, signposting, and partnership working with internal and external agencies.
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• Build positive relationships with tenants, residents, and stakeholders while ensuring compliance with housing legislation, policies, and service standards.
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Essential Requirements

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• Previous experience working as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or within a similar housing management role.
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• Strong knowledge of tenancy management, housing legislation, and anti-social behaviour case management.
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• Experience managing a diverse caseload and delivering tenancy sustainment interventions.
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• Ability to build effective relationships with tenants, partner agencies, and internal stakeholders.
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• Excellent communication, organisational, and case management skills with the ability to work independently.
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