Call Center Representative

BCforward is currently seeking a highly motivated CSR – Call Center Representative for an opportunity in Remote (Local to State of New Mexico)

Position Title: CSR – Call Center Representative

Location: Remote (Local to State of New Mexico)

Expected Duration: 18+ months contract (with possible extension)

Job Type: Contract, 40 HRS WEEKLY, Remote Position

Anticipated Start Date: August, 24th 2026

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Job Description:

Tentative Start Date: August 24th 2026 - The client is expecting 100% attendance for the first 90-days.

Project Operation Hours: M-F, 8-hour shifts between 7:00 AM – 7:00 PM MST

Training schedule: 8AM – 4:30 PM MST for 13 days

· Answer incoming phone calls, chats, and/or emails.

· Conduct outreach phone calls and/or emails.

· Provide outstanding customer service.

· Recognize and follow call flows with scripts.

· Research and review customer inquiries.

· Research information using multiple systems.

· Relay research findings and outcomes to customers.

· Identify and escalate appropriate issues.

· Clearly document call information and encounters in call logs.

· Recognize and alert management of risk and trends.

· Quickly transition from one task to another.

Qualifications and Requirements:

Basic Qualifications (Required Credentials)

· 2 years of Customer Service experience.

· 1 year of call center environment experience.

· High School Diploma or GED.

· Proficiency with computers: Experience using the internet, email via Outlook, etc.

· Data entry experience.

· Listening, verbal, and written communication experience.

· Microsoft Office (Excel, Word, Outlook, and Teams) experience.

· Internet access sufficient to handle calls received via the Internet.

· Quiet and private remote work location.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.