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Posted 22 July, 2026

Patient Access Supervisor

Insight Global
Los Angeles, CA, US Full Time

Job Description

Job Description

Required Skills & Experience

  • Experience managing 25+ direct reports
  • Experience with Epic EMR (required)
  • Background in:
    • Call center, patient access, OR healthcare operations
  • Strong Microsoft Office skills (Excel, Word, PowerPoint)
  • Excellent communication (verbal & written)

Nice to Have Skills & Experience

  • Bachelor’s degree (or equivalent experience)
  • Experience in large healthcare organizations
  • Knowledge of:
    • Insurance workflows
    • Scheduling systems
    • Financial clearance processes

Job Description

An employer is looking for a Patient Access Supervisor in a contact center environment specifically overseeing 8 different specialties. The Supervisor will lead a team of ~40 agents supporting neuroscience patient access functions, including scheduling support, insurance verification, and financial clearance. This role requires a highly independent leader capable of managing operations without direct managerial oversight.

Key Responsibilities Team Leadership (40%)

  • Directly manage and support a team of ~40 agents
  • Monitor performance, productivity, and engagement
  • Coach, develop, and address performance issues
  • Foster a positive, accountable team culture

Resource Management (20%)

  • Manage staffing levels and coverage
  • Oversee inventory, equipment, and access needs
  • Track FTE allocation and workforce planning
  • Submit and manage service tickets and internal requests

Operations & Quality (30%)

  • Oversee daily call center/patient access operations
  • Ensure adherence to workflows and quality standards
  • Partner on QA initiatives and performance metrics
  • Identify and resolve operational issues proactively

Special Projects (10%)

  • Support departmental initiatives and growth projects
  • Assist with process improvements and system enhancements
  • Participate in cross-functional collaboration

Interview: 1 round interview availability this week

Duration: 6-month rolling contract (covering a leave of absence)

Pay: $35-45/hour

Hybrid – On-site as needed

Location: Los Angeles, CA 90048

Targeted start date: August 3rd (Must complete onboarding before starting)

Onboarding: Background Check, Drug Test, Health Screenings/Vaccinations (MMR, Varicella, TB Blood Test), Onboarding Paperwork, and Flu Shot during flu season (Sept-April)