Posted 22 July, 2026

ServiceNow Architect

Insight Global

Bridgewater, NJ, US Full Time

ServiceNow Architect

Location: Bridgewater, NJ, 1 day onsite

Duration: 12-Month Contract to Hire (08/16/2026 – 08/16/2027)

Key Responsibilities

Own and evolve the enterprise ServiceNow platform, serving as the Solution Architect across ITSM, ITAM, ITOM, and future platform capabilities.
Partner with business stakeholders to understand organizational priorities and translate them into scalable technology solutions.
Develop technology roadmaps and investment strategies aligned with corporate objectives.
Lead demand management, prioritization, project planning, vendor oversight, and execution across multiple initiatives.
Define and govern ServiceNow architecture, including integrations, platform standards, upgrade strategies, data architecture, and instance management.
Establish and lead a ServiceNow Center of Excellence, driving best practices, governance, development standards, testing procedures, and release management processes.
Architect automated and integrated business processes that improve efficiency and operational effectiveness.
Ensure platform readiness for audits and maintain documentation, cross-training strategies, and knowledge management practices.
Ensure compliance with 21 CFR Part 11, SOX, and GxP requirements, including validation documentation and audit trail integrity.
Evaluate and implement new ServiceNow products, capabilities, third-party integrations, and marketplace solutions.
Partner closely with the PMO and senior leadership to prioritize initiatives and balance resource allocation.

Required Qualifications

10+ years of progressive experience supporting enterprise applications and business technology solutions.
7+ years of experience leading ServiceNow platforms, development teams, or large-scale ServiceNow implementations.
Deep expertise with ServiceNow ITSM, ITOM, and ITAM modules.
Strong experience in solution architecture, platform governance, and enterprise integrations.
Experience leading enterprise-wide application implementation projects.
Strong business systems analysis and SDLC experience utilizing Agile and/or Waterfall methodologies.
3+ years of direct people management experience, including hiring, developing, mentoring, and retaining technical talent.
Experience managing vendors and third-party implementation partners.
Strong understanding of IT operations, enterprise systems, and platform administration.
Proven ability to influence senior stakeholders and lead cross-functional initiatives.
Experience working within regulated environments requiring GxP, SOX, and 21 CFR Part 11 compliance.

Preferred Qualifications