IT Service Management Specialist

JOB DESCRIPTION

The largest LTL carrier in North America is looking for a Senior IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree or associate degree in computer science or related field of study
• Strong communication and stakeholder management abilities.
• 1 year of Experience in an IT related Internship
• Eager to learn

NICE TO HAVE SKILLS AND EXPERIENCE

• ServiceNow Platform
• Hands-on experience with Jira.
• ITIL Certification
• ITSM, Incident Management, Problem Management, or Service Desk experience
• Program or project coordination experience