Lead Field Technician

Position Summary

We are seeking an experienced and hands-on Field Technician to oversee day-to-day operations, production activities, customer service, scheduling, team coordination, and job profitability.

The ideal candidate will be a strong leader who can manage multiple priorities, solve problems under pressure, maintain high service standards, and ensure that work is completed efficiently, safely, and to the customer's satisfaction.

This role offers the opportunity to take significant ownership of operations and play a key role in supporting business growth and operational excellence.

Key ResponsibilitiesOperations & Production

• Oversee daily operations and ensure assigned work is completed efficiently and on schedule.

• Coordinate resources, schedules, and field activities to ensure timely service delivery.

• Monitor job progress, labor utilization, productivity, and overall operational efficiency.

• Identify and resolve operational issues that may impact timelines, quality, or profitability.

• Review completed work and ensure all required documentation and job records are properly maintained.

• Support continuous improvement initiatives to improve efficiency and service quality.

Customer Service

• Maintain a high standard of customer service throughout the entire service process.

• Build and maintain positive relationships with customers, employees, partners, and other stakeholders.

• Address and resolve customer concerns and operational issues in a professional and timely manner.

• Ensure that customer expectations are consistently met or exceeded.

Financial & Cost Management

• Monitor operational expenses and identify opportunities to improve cost efficiency.

• Manage jobs and projects within established budgets and productivity expectations.

• Review operational performance and communicate significant issues or cost concerns to senior management.

• Support effective job costing, scheduling, and resource planning.

Team Leadership & Employee Management

• Lead, support, and develop production and operations personnel as the team grows.

• Provide coaching, training, and ongoing support to employees.

• Monitor employee performance, productivity, quality, and adherence to company standards.

• Identify training needs and support the development of employee skills.

• Promote a positive, professional, and safety-focused work environment.

• Assist with employee scheduling and workforce planning.

Safety & Quality

• Maintain high standards of quality control across all operations.

• Ensure employees understand and follow applicable health and safety procedures.

• Promote continuous improvement in operational processes and service delivery.

• Ensure work is performed professionally, safely, and in accordance with company standards.

Qualifications

• Previous experience in operations management, production management, field service management, or a related leadership role.

• Strong leadership and team management skills.

• Experience with scheduling, job costing, budgeting, or operational cost control.

• Strong customer service and problem-solving abilities.

• Ability to manage multiple priorities and work independently.

• Excellent communication, organizational, and time-management skills.

• Ability to make sound decisions and remain calm under pressure.

• Strong integrity, honesty, accountability, and professional maturity.

• Ability and willingness to travel as needed.

• Flexibility to work occasional evenings or weekends when operational needs require.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.