General Manager

Company Benefits:

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• BONUSES FOR ALL EMPLOYEES
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• PTO
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• FREQUENT PAY INCREASES
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• ADVANCEMENT OPPORTUNITIES
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• TUITION REIMBURSEMENT
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• FLEXIBLE SCHEDULE
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• EMPLOYEE DISCOUNTS
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• Duties & Responsibilities
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• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
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• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
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• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
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• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
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• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
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• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
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• Responsible for making weekly schedules and ensuring your labor goal is met.
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• Responsible for labor percentages
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• Responsible for ensuring daily inventory is completed on all shifts.
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• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
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• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
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• Identifies and resolves issues with costs of goods discrepancies.
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• Responsible for recruiting, orienting, training, assigning, scheduling team members.
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• Responsible for all cash handling in store
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• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
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• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
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• Performs regular restaurant inspections to ensure the team is meeting standards.
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• Responsible for providing a great culture and environment within the staff.
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• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
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• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
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• Responsible for the development of all in store managers
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Job Requirements:

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• Experience with POS systems and cash registers
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• Basic computer knowledge
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• Good math skills
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• Excellent communication skills
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• Ability to effectively resolve complaints.
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• Manger certificate is a plus.
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