Operations Manager

Position Summary

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our fitness facility/facilities. This role is responsible for ensuring exceptional member experiences, efficient business operations, staff leadership, and achievement of operational and financial goals. The ideal candidate combines strong leadership skills with a passion for health, wellness, and customer service.

Key Responsibilities

Operational Management

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• Oversee day-to-day gym/studio operations to ensure smooth and efficient performance
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• Maintain facility cleanliness, safety, and operational standards
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• Manage opening and closing procedures and ensure compliance with company policies
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• Monitor inventory levels for fitness equipment, supplies, retail products, and amenities
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• Coordinate equipment maintenance and vendor relationships
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Team Leadership

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• Recruit, train, schedule, and supervise front desk staff, trainers, and support personnel
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• Foster a positive, high-performance team culture
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• Conduct employee performance reviews and provide coaching and development
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• Ensure staff compliance with operational procedures and customer service standards
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Member Experience

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• Deliver exceptional customer service and resolve member concerns promptly
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• Support member retention initiatives and community engagement efforts
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• Monitor member feedback and implement service improvements
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• Ensure a welcoming, inclusive, and motivating environment
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Financial & Administrative Oversight

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• Assist with budgeting, payroll, and expense management
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• Track key performance indicators (KPIs) including membership growth, retention, revenue, and labor costs
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• Prepare operational reports and analyze business performance
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• Support sales goals and membership promotions
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Compliance & Safety

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• Ensure compliance with health, safety, and labor regulations
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• Maintain emergency procedures and incident reporting processes
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• Enforce cleanliness, sanitation, and risk management standards
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Qualifications

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• Bachelor’s degree in Business Administration, Sports Management, or related field preferred
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• 3–5 years of management experience in fitness, hospitality, retail, or service industries
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• Strong leadership, communication, and problem-solving skills
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• Experience managing teams and operational budgets
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• Proficiency with scheduling, POS, CRM, and membership management systems
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• CPR/AED certification preferred
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Desired Skills

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• Strong customer service mindset
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• Ability to multitask in a fast-paced environment
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• Data-driven decision-making abilities
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• Conflict resolution and team-building skills
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• Passion for fitness, wellness, and community engagement
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Physical Requirements

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• Ability to stand and walk for extended periods
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• Ability to occasionally lift up to 50 lbs
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• Comfortable working in an active fitness environment
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Salary: $33,000.00 - $50,000.00 per year
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