Bilingual Patient Account Representative

The Patient Account Representative is responsible for delivering exceptional service to individuals with inquiries related to specialized medical and surgical billing. This role plays a critical part in the revenue cycle by assisting patients with questions about charges, payment plans, insurance coverage, and account balances, while ensuring accurate, timely, and professional communication. This is a full-time, on-site position based at our corporate headquarters, reporting directly to the VP of Revenue.

Key Responsibilities

• Patient Communication: Respond to inbound and outbound patient inquiries regarding specialized clinical billing, payment arrangements, insurance benefits, and outstanding balances.
• Account Clarification: Clearly and professionally explain charges, financial responsibilities, and statement breakdowns to patients.
• Data Management: Verify and update patient demographics, insurance information, and payment status within the centralized billing system.
• Payment Processing: Process patient payments, establish authorized payment plans, and update account records accurately.
• Issue Escalation: Route complex account issues and advanced disputes to the appropriate billing specialists or management team members.
• Internal Collaboration: Partner with internal billing and coding teams to clarify clinical documentation or resolve claims discrepancies.
• Omnichannel Support: Respond to patient inquiries thoroughly through email, voicemail, and the secure patient portal.
• Documentation: Accurately log all patient interactions, notes, and action steps within the internal system.
• Compliance: Maintain strict compliance with HIPAA regulations alongside company privacy and security policies.
• Financial Administration: Assist with patient statement processing, patient refunds, and follow-up tasks regarding balance billing issues.
• Special Projects: Support internal audits, claim follow-up tasks, and special administrative projects as needed.
• General Duties: Fulfill other administrative and operational duties as assigned.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?