IT Desktop Support Technician
Job Description
Position Summary:
The IT Desktop Support Person reports directly to the IT Manager. The IT Desktop Support person is responsible for Desktop support and personal computer operations at our California facilities. Their responsibilities include but are not limited to providing support for: computer hardware, software, operating systems, data communications, computer operations, including any manufacturing information technology devices, telecommunications, and the cabling setup for individual users and user support concerns. The IT Desktop Support person may perform a variety of tasks in accordance with their training, experience, and skill.
Essential Functions and Responsibilities:
- Installations and upgrades of systems and/or hardware and software to enhance work performances for users within the facility.( Support/train end-users with software & hardware issues)
- Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions. Processes software updates for systems.
- Responsible for supporting computers, printers, network and badge system to include troubleshoot network problems with corporate IT and the IT Manager
- Interface and support internal customers (production, quality, engineering, etc.)
- Maintain compliance with the ESD procedure and assist others in maintaining compliance.
- Troubleshoot, repair, order, activate and maintain user phones to included billing and utilization analysis
- Responsible for IT Assets/ Inventory, Setting-up new employee Desks (Office), modifying desks
- Set-up Workstations (Office, Production Floor, Warehouse) and Install and Move equipment
- First tier troubleshoot and support Production Machines (in absence of Facilities)
- Create IT Tickets to escalate issues to second and third level support (Germany)
- Create training documents and maintain administrative IT project documentation
- IT Project support and coordination as needed
- Performing other duties as assigned (Related duties as assigned are duties that may not be specifically listed in the class specification or position description, but are within the general occupational series and responsibility level typically associated with the employee's class of work.)
Qualifications Required/Job Specifications:
- 3-5 years of IT experience
- Has the ability to communicate technical concepts to knowledgeable to non-technical audiences.
- Possess a BA/BS degree in industrial, mechanical or business administration or equivalent experience
- Possess a high level of integrity in handling confidential, sensitive information, and professional courtesy with all internal and external contacts
- Proficient with PC-based HW/SW, including Microsoft 365/ Entra ID, and other programs used by the facility.
- Possess a strong understanding of Active Directory operations: DC’s, GPO’s, OU’s, DFS
- Possess understanding of basic networking concepts, IP routing, layer 2 switching, VLANs
- Proficient in network operations and systems administration; Windows server, VMWare, and Microsoft applications
- Familiarity with Linux OS and SAP.
- Ability to communicate information and state problems or challenges to be resolved in a clear, concise, courteous, nondiscriminatory and professional manner and be able to provide clarification, as necessary.
- Ability to manage conflicting priorities in a fast-paced environment, as well as partnering with business executives and operations leaders in order to develop appropriate solutions for desktop.
- Possess strong technical troubleshooting and diagnostic skills with both hardware and software
- Must be able to organize and prioritize workload in order to meet necessary deadlines; detail oriented; ability to multitask
- Possess good communication, listening, and interpersonal skills with the ability to relate to individuals from multi-cultural backgrounds, and build trusting relationships in order to gain support and achieve results, at all levels within the organization.
- Must be self-directed, dependable, and motivated with excellent relationship and time management skills.
- Must be able to organize and prioritize workload in order to meet necessary deadlines
- Available to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and goals.
- This may include odd hour teleconferences with global facilities
- This may include international travel to Germany for training
Mathematical Skills:
- Ability to apply basic concepts of arithmetic
Reasoning Ability:
- Ability to use common sense to solve practical problems
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical Demands and Work Environment:
The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit, stand and/or walk for extended periods of time; use hands and fingers to handle panels and boards; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 30 pounds and have steady hands and dexterity. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
