#12274 Operation Manager
Job Description
Company Position Title: Operations Manager
\nDepartment: El Paso Logistics Operations
\nSalary: $85k-$90k
\nLocation: El Paso, TX
\nFLSA Status: Exempt
\nJapanese logistics company is seeking a Japanese Bilingual Sales :
\nGeneral Position Summary
\nThis is an exempt, on-site position responsible for the overall freight forwarding and warehouse operations of the Companys El Paso, TX office. Work activities include overseeing the Supervision of all logistics activities. In addition, handles documentation and customer service issues related to imports and exports.
\nEssential Job Functions
\nSupervisory
\nResponsible for managing ~12 employees, including Logistics Specialists, Team Lead(s), and Supervisor.
\nResponsible for the overall management of freight forwarding and warehouse activities to ensure efficient allocation of resources and compliances with policies and procedures.
\nActivities include establishing policies, setting goals, and handling day-to-day management activities, interfacing with customers, etc.
\nDevelop and implement strategic plans to enhance the operations efficiency, reduce costs, and improve service levels.
\nEstablish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions.
\nEnsures that all policies and procedures are developed, timelines and goals are monitored and followed.
\nMonitors and reviews employees work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan; assists staff with shipments as needed.
\nLead and motivate staff, provide guidance, coaching, and performance feedback.
\nFoster a positive work environment that encourages collaboration, innovation, and continuous improvement.
\nDelegates and advises employees on work procedures and practices.
\nOversees other personnel activities including interviewing job applicants, new employee training, performance counseling and discipline, including termination.
\nMay attend outside meetings such as company group meetings, seminars, conventions, and conferences for both information sharing and learning purposes.
\nCommunicates and coordinates information both in writing and orally on a regular basis with both management and staff. May, at times, share information with customers and/or external consultants working on behalf of the Company.
\nResponsible for tracking and reporting time and attendance in Paylocity.
\nLogistics Management
\nControls document flow and work assignments to staff, including making necessary changes to specialists account volume. Oversees input into computer program.
\nOversees and supervises import/export procedures.
\nOversees Logistics Specialists customer service performance in prompt response to questions, emails, reports, and shipment tracking.
\nInterfaces and negotiates with carriers, brokers and U.S. customs officials as needed.
\nSupervises and controls import/export billing and accounting procedures including the overseeing of billing customers and the approval of all Profit & Loss sheets submitted to accounting.
\nDevelops rate quotations for warehousing, import and export operations.
\nReceives documents from Japan (i.e. invoices, packing list, etc.) and distributes materials within the office to the Logistics Specialists with respect to priority dates of shipments.
\nResponsible for maintaining good customer relations through phone, fax, email, and direct visits with customers.
\nMiscellaneous & Other
\nPerforms special projects and other miscellaneous duties as assigned by management.
\nFollows up to complete any assigned work.
\nMaintains high ethical standards in the workplace.
\nReports all irregular issues and problems to Division Manager for solution.
\nMaintains good communication with Vice Presidents, Supervisors, staff members and outside contacts.
\nComplies with all company policies and procedures.
\nResponsible for maintaining a clean and safe working area.
\nQualifications
\nEducation & Work Experience
\nBachelors Degree from four-year college or University or equivalent combination of education and experience.
\nFive to seven years of related work experience which includes managing and supervising a freight forwarding office operation.
\nA strong candidate for this position would demonstrate strong problem-solving skills, attention to detail, customer service, diplomacy, and dependability.
\nSoftware includes the use of Windows operating system and MS Office.
\nCertificates / Licenses
\nHazardous Materials Training Certificate may be required.
