General Manager

Job Summary

We are seeking a detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Duties and Responsibilities

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• Oversee all front and back of the house restaurant operations
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• Ensure customer satisfaction through promoting excellent service
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• Respond to customer complaints tactfully and professionally
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• Maintain quality control for all food served
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• Analyze staff evaluations and feedback to improve the customer’s experience
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• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
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• Oversee health code compliance and sanitation standards
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• Look for ways to cut waste and decrease operational costs
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• Generate weekly, monthly, and annual reports
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• Train new employees and provide ongoing training for all staff
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• Attend quarterly P&L meetings
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Requirements and Qualifications

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• High school diploma required; associate’s or bachelor’s degree in Business Administration or Hospitality preferred
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• Significant work experience in the hospitality industry and in management
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• Front and back of house experience is a plus
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• Strong working knowledge of food and beverage service
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• Ability to use restaurant management software
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• Strong leadership skills
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• Decisive and critical thinker
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