Insurance Support Representative
Job Description
Job Summary
We are seeking an Insurance Support Representative for a temp-to-hire opportunity in Nashville, TN. This is an excellent opportunity for a service-driven professional who wants to start or grow a long-term career in the insurance industry with a company that invests in training, licensing support, and career advancement.
In this role, you will assist clients with policy questions, documentation, updates, and service needs while working closely with Account Managers. The environment is fast-paced, team-focused, and highly supportive, with leadership that promotes from within and provides a clear path toward future growth, including advancement into a Personal Lines Account Manager role.
This opportunity is ideal for someone who is dependable, detail-oriented, comfortable communicating by phone and email, and motivated to learn. Candidates who are not currently licensed will receive support in obtaining a Property Casualty license within 90 days.
Key Responsibilities
- Assist clients with insurance policy questions, updates, documentation, and general service needs.
- Handle client inquiries by phone and email with professionalism, accuracy, and timely follow-up.
- Gather required information, process documentation, and maintain accurate client records.
- Support Account Managers with day-to-day client service tasks and account-related requests.
- Deliver exceptional customer service in a fast-paced, collaborative insurance environment.
- Communicate clearly with clients and internal team members to help resolve issues efficiently.
Compensation and Benefits
- Pay range: $18.00 to $18.50 per hour.
- Job type: Temp-to-hire.
- Location: Nashville, TN.
- Industry-leading compensation plus performance incentives.
- Guaranteed compensation increases.
- 401(k) with a 5% dollar-for-dollar company match.
- Employee Stock Ownership Plan.
- Long-term earning potential with a path to advance into a Personal Lines Account Manager role and work toward $100K+ income potential.
- 100% employer-paid medical, dental, life, and disability insurance.
- Generous HSA contributions.
- 3 weeks of PTO plus paid holidays.
- Hybrid work schedule after training and evaluation.
- Support with obtaining a Property Casualty license.
- Career advancement opportunities with a company that promotes from within.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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