Customer Support Specialist

$21.00/hour MAXIMUM***

6 month contract

Required Skills & Experience

• 1-3 years of a Customer Support or Program Management role
• Strong Microsoft Office / Excel - VlookUps and Pivot Tables
• Ability to work in a fast-paced environment managing multiple priorities
• Strong verbal and written communication

Nice to Have Skills & Experience

• Supply Chain experience
• Experience with Systems Applications and Processing (SAP)/ERP system

Job Description

Our Aerospace client is looking for a Customer Support Specialist to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies.