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Posted 22 July, 2026

Logistics Customer Service 1st Shift

Verstela
Naperville, IL, US Full Time

Job Description

\n Are you a detail oriented individual who has 6 months or more of logistical customer service or client support experience? Our client is seeking a motivated and customer-focused Customer Service Representative to support daily transportation and logistics operations. The ideal candidate will communicate with customers, drivers, and internal teams to ensure timely order processing, shipment tracking, and issue resolution while delivering exceptional customer service. \n
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\n In this role, you will serve as the primary point of contact for customers while supporting daily warehouse and logistics operations. Responsibilities include providing shipment updates, responding to customer inquiries, coordinating with warehouse staff to resolve issues, verifying receiving documentation, and maintaining accurate records. You will play a key role in ensuring timely communication, efficient order processing, and exceptional customer service while helping keep warehouse operations running smoothly.\n
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\n Customer Service Representative Duties:\n
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  • Respond to customer inquiries via phone, email, and online systems in a professional and timely manner.
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  • Process customer orders, schedule shipments, and update transportation and inventory records.
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  • Monitor shipment status and provide customers with accurate delivery updates and issue resolution.
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  • Coordinate with warehouse personnel, drivers, and dispatch teams to ensure efficient logistics operations.
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  • Maintain accurate customer records, prepare reports, and enter data into warehouse and transportation management systems.
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  • Resolve customer concerns by identifying solutions and escalating issues when necessary.
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  • Follow company policies and meet productivity, quality, and customer satisfaction goals.
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\n Schedule: Monday-Friday 8:00 AM – 5:00 PM\n
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\n Pay: $18.00\n
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\n Customer Service Representative Requirements: \n
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  • 6 months or more in a warehouse clerical setting
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  • Strong attention to detail and ability to multitask in a fast-paced environment
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  • Punctual and consistent attendance
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  • Able to read and perform basic math for safety, instructions, and inventory accuracy
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  • Able to lift up to 50 pounds unassisted
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  • Able to input data into warehouse management systems and strong computer skills
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  • Able to work independently and as part of a team
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  • Able to provide exceptional service over the phone and retain accurate information for client updates.
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\n Benefits offered by employer upon permanent hire:\n
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  • Medical
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  • Dental
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  • Vision
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  • 401K Plan with company match
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  • Paid time off
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  • Employee of the month/year bonuses
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  • Weekly Pay
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\n Benefits offered by Verstela to temporary employees:\n
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  • Medical
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  • Dental
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  • Vision
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  • Short Term Disability
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  • Term Life and AD and D
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  • Identity Theft Protection
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  • Prescription Plan
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  • 401(K) Retirement Savings Plan
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\n Location:\n
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\n Naperville, IL \n
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\n Interested in this Customer Service Representative opportunity? Apply now or call 630-264-1187\n
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\n This Client who we are staffing for participates in the E-Verify program. Learn more at E-Verify.gov.\n