Director of Dental Operations

Director of Operations

Dental / Healthcare Practice (Multi-Location)

Location: Manhattan, NY

Work Environment: Onsite

Compensation: $175,000–$200,000 annually

Position Overview

This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.

This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.

Key Responsibilities

Operational Leadership

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• Oversee daily operations across multiple practice locations
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• Develop and implement workflows, systems, and protocols to improve efficiency
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• Monitor scheduling flow, staffing levels, and patient pathways
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• Ensure treatment rooms, equipment, and clinical flow are optimized
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Strategic Execution

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• Partner closely with the Founder to turn vision into actionable plans
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• Create timelines, processes, and accountability for initiatives
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• Maintain momentum and follow-through across departments
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• Filter and prioritize requests to protect executive focus
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Team Leadership & Culture

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• Lead and support team members with clarity, fairness, and consistency
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• Conduct regular team check-ins and performance reviews
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• Provide coaching, conflict resolution, and accountability
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• Foster a culture centered on excellence, warmth, and patient care
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Patient Experience

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• Ensure a premium, attentive, and consistent patient experience
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• Oversee front-desk communication, concierge interactions, and follow-up
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• Address patient concerns and escalations calmly and efficiently
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• Maintain service standards aligned with a high-touch care model
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Systems & Quality Control

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• Build and refine systems for scheduling, communication, and follow-up
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• Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency
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• Maintain compliance, documentation, and safety standards
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• Manage inventory, supplies, and vendor relationships
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Projects & Partnerships

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• Support execution of internal initiatives and special programs
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• Coordinate logistics for visiting providers, continuing education, and events
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• Assist with cross-brand or partnership initiatives when applicable
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Qualifications

Required

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• 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments
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• Strong organizational and project management skills
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• Exceptional communication and team leadership abilities
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• Calm, steady presence in fast-paced settings
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• High integrity, professionalism, and emotional intelligence
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• Ability to manage multiple priorities without sacrificing quality
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Preferred

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• Experience in integrative, biologic, or whole-health environments
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• Background in high-end or concierge-style practices
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• Multi-location operational leadership experience
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• Comfort working directly with a visionary founder or executive leader
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Ideal Candidate Profile

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• Steady and composed under pressure
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• Highly structured and systems-oriented
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• People-focused with strong leadership instincts
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• Detail-oriented and proactive
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• Accountable and follow-through driven
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• Adaptable while maintaining clarity and focus
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What Success Looks Like

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• High-performing teams with minimal friction
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• A consistent, exceptional patient experience across locations
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• Clear communication channels and reliable systems
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• Strategic initiatives executed smoothly and efficiently
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• An executive leader able to focus on clinical excellence and long-term vision
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• A team that feels supported, empowered, and aligned
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