Banking Services Specialist

An established financial institution is seeking a dedicated Banking Service Specialist for a hybrid position in Troy, MI. In this role, you will support high-value private banking clients, assess risk premiums using automated and manual systems, process transactions, and deliver top-tier client service in alignment with quality and performance standards.

salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

Daily Responsibilities

• Process policy transactions and issuances across multiple systems, including POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank.
• Determine risk premiums using automated and manual evaluation methods.
• Accurately document call details in the CRM system and collect feedback through Voice of the Customer initiatives.
• Execute account maintenance requests in Core Systems, including address updates, stop payments, internal transfers, and debit card orders.

What You'll Bring to the Table

• High School Diploma or GED equivalent.
• 2+ years of experience working in a banking or financial institution setting.
• Experience using CRM tools such as Salesforce

Perks & What's in It for You

• 6-month minimum temp-to-hire path featuring comprehensive training and continuous mentorship.
• Monday – Friday, 8:00 AM – 4:30 PM EST.
• Compensation: $20.00 – $22.00 / hour based on experience
• Hybrid arrangement requiring 3 days per week in the Troy, MI office.
• Full benefits available both during the contractor period and upon permanent conversion.

Skills

• Banking Relations
• SalesForce.com
• Customer Service
• MS Office
• Fiserv

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.