Help Desk Technician

Help Desk Technician

We are seeking a Help Desk Technician to join our Information Technology team and serve as the first point of contact for technical support across the organization. This role is ideal for someone who enjoys problem-solving, providing excellent customer service, and helping maintain smooth day-to-day IT operations. Temp to hire Offering $28-32/hr. Located in Santa Ana, CA

Duties

• Serve as the primary point of contact for internal users requiring technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve common IT issues involving:
• • Windows and macOS workstations
  • Microsoft 365 (Outlook, Teams, Office)
  • Password resets and account access
  • Printers, peripherals, and basic networking
• Log, categorize, prioritize, and manage support tickets accurately.
• Perform remote troubleshooting using approved support tools.
• Support employee onboarding and offboarding, including account setup and deactivation.
• Document solutions and contribute to improvements in the IT knowledge base.
• Provide timely, professional customer service while ensuring efficient resolution of technical issues.

Qualifications

• Minimum of 3 years of IT support or help desk experience.
• 2+ years of networking experience.
• Strong troubleshooting skills across hardware, software, and basic networking.
• Experience supporting Microsoft 365, ticketing systems, and remote support tools.
• Strong communication and interpersonal skills with a customer service-focused mindset.
• Detail-oriented with excellent analytical and problem-solving abilities.
• Degree in Information Technology, Computer Science, or a related field preferred.