Bilingual Customer Service Representative

Provide professional and courteous customer support via phone, email, and/or chat.

Assist customers with inquiries, concerns, or account-related questions.

Maintain detailed and accurate records of customer interactions in internal systems.

Communicate effectively with team members and supervisors regarding customer needs or concerns.

Adhere to company policies, procedures, and service standards.

Fluent in both English and Spanish (verbal and written).

Previous experience in a customer service or client support role.

Must be open to part-time work; full-time hours may be available but part-time availability is required.

Strong communication and problem-solving skills.

Ability to remain professional and calm under pressure.

Comfortable working with computers and navigating multiple systems.

Dependable, self-motivated, and able to work independently or as part of a team.

Experience in a bilingual customer service environment.