Healthcare Customer Service Representative

As a premier leader in the healthcare insurance space, this organization is dedicated to providing solution-focused, compassionate service to its members, providers, and stakeholders. Committed to a mission of innovation and energetic support, the company constantly strives to increase customer satisfaction, optimize healthcare experiences, and promote community health. Joining this team means stepping into a collaborative environment that values continuous learning, clear communication, and empathetic problem-solving.

salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Daily Responsibilities

• Address high-volume inbound inquiries via ACD call systems regarding complex insurance questions, benefits, and over-65 products (such as Medicare) with clarity and empathy.
• Navigate multiple platforms simultaneously—including tools like Salesforce, Genesis, and Facets—to review, document, and manage detailed customer interactions and corrective measures.
• Perform phone and email outreach to internal business partners and vendors to resolve complex service, claims, and membership issues in a timely manner.

What You'll Bring to The Table

• High school diploma or GED equivalent.
• 1–3 years of related customer service experience.
• Proven experience working in an Automatic Call Distribution (ACD) environment.
• Preferred: Prior experience in healthcare insurance, enrollment processes, pharmacy, or Medicare lines of business.

Why Join Us

• Pay rate of $20/hr.
• 100% Remote Work: Complete your daily duties safely and comfortably from your home office
• Comprehensive Paid Training: Participate in an immersive 11-week training program (M–F, 8:00 AM – 5:00 PM EST)
• Stable 40-hour work week with a standard 1-hour lunch break (shifts fall between 8:00 AM and 9:00 PM EST, including 8:00 AM–5:00 PM for training)

Skills

• Medicare/Medicaid
• CRM
• Basic Software Skills
• Healthcare System Navigation
• Customer Service
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.