Hiring Now: Customer Service Representative | Phoenix, AZ |

Job Title: Customer Service Representative
Location: Phoenix, AZ 85004
Duration: 5-Month Contract (Possibility of Extension)

Position Summary

We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong experience in customer service, office administration, and accurate data entry, along with a proven ability to manage inquiries, maintain precise records, and communicate with diverse stakeholders in a professional environment.

Key Responsibilities

• Answer main phone lines, screen calls, greet callers and walk-ins, and route inquiries accurately and timely.
• Register parties for hearings, including names, phone numbers, and call times.
• Elevate complex case inquiries to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
• Communicate verbally and in writing regarding case and hearing status.
• Respond to appeal status inquiries from internal and external customers and process requests.
• Research multiple databases to address case status questions.
• Enter data into the case management system to document information and conversations.
• Perform secretarial tasks including processing mail and faxes, word processing decisions, and copying electronic records and digital recordings.

Required Skills & Qualifications

• Proficiency with Microsoft Office programs.
• Knowledge of professional conduct, confidentiality, and ethical guidelines for protecting customer information.
• Strong customer service skills with the ability to handle diverse and upset customers with tact and diplomacy.
• Excellent interpersonal communication and effective decision-making abilities.
• Professional verbal and written communication skills.
• Accurate typing and proficiency operating office equipment, including PCs, scanners, and fax machines.
• Ability to use a personal computer with multiple programs running simultaneously.
• Ability to perform repetitive, detail-oriented work with a high level of accuracy.
• Ability to sit for prolonged periods and research data using a case tracking system.

Preferred Qualifications

• Basic secretarial, legal support, or professional office experience.
• Customer service experience handling both phone and in-person inquiries.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.