Collections Specialist

contract to hire

Key Responsibilities:

• Manage a portfolio of delinquent accounts, tracking outstanding balances and prioritizing collection efforts
• Contact debtors via phone, email, and fax to discuss account status and secure payment
• Negotiate payment plans, settlements, and payoff deadlines in alignment with company policies
• Process requests for authorization hold removals and ensure timely follow-up
• Utilize skip tracing techniques to locate hard-to-reach individuals
• Investigate and resolve billing discrepancies, disputes, and client concerns
• Monitor aging reports to ensure timely collection and accurate account status updates
• Maintain detailed and accurate records of all collection activities and communications
• Build professional, trust-based relationships with clients to encourage repayment and prevent future delinquencies
• Overcome objections and provide solutions to facilitate payment, including suggesting alternative payment options