Call Center Manager

Growing Claremore company looking for a Call Center Manager

Shift: Day shift, Monday - Friday

Pay: $22.00+ per hour paid weekly on Friday.

Key Responsibilities:

• Maintain staffing levels, schedule coverage, and ensure call center readiness.
• Lead, coach, and develop CSRs to meet performance standards and KPIs.
• Create operational excellence by maintaining inbound and outbound call performance, standards and expectations.
• Collaborate with other departments to ensure smooth process throughout the day.

Required Skills & Qualifications:

• 3+ years of call center leadership experience (home services preferred).
• Strong understanding of booking rates, call flow, and customer experience best practices.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to analyze performance data and make informed decisions.
• Proficiency with call center software, scheduling systems, and CRM platforms.
• High level of organization, accountability, and follow-through.

Must be able to pass a pre employment background check and drug screen.