EPIC GO LIVE ATE-support

Title: At The Elbow Support (PACS)

Duration:

They have three tightly timed go‐lives with 7 days of post–go‐live support per wave:

• August 1: Jefferson, 11 S 11th St Philadelphia, PA (fly into Philly 7/31)
• September 12: Lehigh address 1200 S Cedar Crest Blvd Allentown, PA 18103 (fly into Philly 9/11)
• *These are the main hospital locations, but they could be stationed at a different location within the same area.

Location: See above – they will be located at 1 site each go live.

Shifts: They could get scheduled for 1st, 2nd or 3rd shift

Hourly Pay: $45/hr

*They will need to get the flu vaccine

Must-haves

- Must be able to travel to the Philadelphia area for the 2 go live dates for 7 days at a time: August 1st, and September 12th

- Experience with Sectra, PACS or Radiant ATE

- Great customer service skills

Day-to-Day

A large healthcare system based in the Philadelphia area is seeking contract ATE go‐live support for the roll out of their new imaging platforms, Sectra. The priority is to identify Sectra ATE candidates, or candidates with any PACs ATE experience. Support will be onsite no more than 60 hours a week across 7 days at a time.

Key Responsibilities:

• Serve as the primary on-site support during the Sectra imaging system go-live for all clinical and allied staff.
• Provide real-time assistance to end users, guiding them through system workflows and resolving issues as they arise.
• Triage and escalate technical or process-related issues to the tier 2 command center.
• Monitor support activity and identify trends or recurring issues to inform training or system adjustments.
• Maintain documentation of issues, resolutions, and user feedback for post-go-live review.
• Collaborate with training and implementation teams to reinforce best practices and system usage.
• Ensure a positive user experience by being approachable, knowledgeable, and responsive.