Desktop Support Technician

Hi, I hope you are doing well. We have an urgent below position .If you are interested, please share your updated resume with the rate expectation. Role: Desktop Support Technician Location: Palm Bay, Florida/ Greenville ,TX/ Mason, OH/ Salt Lake City ,UT/ Rochester, NY Visa Status: GC/USC Job description: Key Responsibilities: · Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning · Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) · Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal · Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs · Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) · Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals · Perform patching, basic administration, storage management, and data protection tasks · Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support · Participate in data closet management, cable management, and physical infrastructure upkeep · Support disaster recovery tasks, backup verification, and basic business continuity activities · Manage SLA compliance, CSAT scores, ticket backlog, and major incident support · Perform data spill remediation, system compliance checks, and support security applications · Partner with business units, manufacturing teams, engineering groups, and external vendors as needed · Take complete ownership of issues until full resolution has been achieved Qualifications and Skills: Education: · Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent). Experience: · 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment Technical Skills: · Desktop / laptop / imaging / Paas lifecycle · Networking (switches, WAPs, VPN, Wi-Fi troubleshooting) · Printers, peripherals, and shop-floor hardware · Basic storage, backup, and disaster recovery concepts · Security tools, data spill remediation, and compliance requirements · Ticketing systems, SLA/CSAT tracking, and backlog management Soft Skills: · Strong customer service mindset and ability to explain technical issues to non-technical users · Excellent prioritization and multitasking in a high-pressure production environment · Resourceful “figure it out” attitude — you enjoy variety and learning new systems quickly · Team player who can mentor others and escalate intelligently as needed Other Requirements: · Valid driver’s license and reliable transportation · Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks · Willingness to participate in on-call rotation and occasional after-hours/weekend work · Must pass background check and drug screening -- Thanks & Regards, Anil Kumar Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: 302-286-9932 Ext: 133 Email: [email protected] LinkedIn: https://www.linkedin.com/in/anil-kumar-itrecruiter/