Air Export Coordinator

Air Export Coordinator

Location: Torrance, CA 90501
Schedule: Full-Time | Monday–Friday | 8:00 AM – 5:00 PM
Position Type: 100% Onsite | Contract Assignment (1 Year)
Compensation: $27.00/hr.

Position Summary

The Air Export Coordinator is responsible for coordinating international air export shipments while providing exceptional customer service and maintaining compliance with freight forwarding regulations. This role supports the complete export process, including shipment file creation, export documentation review, airway bill preparation, customer communication, shipment tracking, and issue resolution.

Essential Duties & Responsibilities

Air Export Operations

• Create shipment files and ensure complete and accurate file preparation.
• Prepare and process Air Waybills (AWBs) and Shipper's Export Declarations.
• Receive, review, and validate export documentation for accuracy and compliance.
• Prepare and distribute advance shipment notifications to customers and stakeholders.
• Calculate and provide air export rate quotations.
• Ensure shipments comply with applicable export regulations and customer requirements.

Customer Care & Account Support

• Build and maintain strong customer relationships through proactive communication.
• Provide shipment updates and communicate deviations, delays, or exceptions.
• Support customer growth initiatives and account development efforts.
• Deliver information regarding transit times and commercial conditions.
• Lead and support the onboarding of new customers.
• Manage customer complaints and claims through successful resolution.

Qualifications

• Previous freight forwarding experience required.
• Strong knowledge of air export shipments and export processes.
• Experience preparing and processing export documentation, including Air Waybills and Shipper's Export Declarations.
• Understanding of export compliance requirements and international shipping regulations.
• Experience reviewing export documentation for completeness and accuracy.
• Ability to prepare and communicate shipment updates, notifications, and deviations.
• Experience calculating and providing air export rate quotations.
• Strong customer service, communication, and problem-solving skills.
• Ability to build and maintain professional customer relationships.
• Experience onboarding new customers and supporting account growth.
• Ability to manage customer complaints and claims through resolution.
• Ability to manage multiple priorities in a fast-paced freight forwarding environment.
• Proficiency with Microsoft Office and freight forwarding software.
• Must be available to work 100% onsite in Torrance, CA 90501.
• Flexibility to work overtime as needed, particularly during month-end periods.