Case Manager

Summary

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This is a part-time position that will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant’s unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community. The position works at several housing sites in Ramsey County.

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This is a Part-time Position at 20-25 hours per week. Hours for this position are weekdays, flexible.

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Responsibilities

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Provide effective case management to program:

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• Maintain a caseload of 7-10 participants.
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• Complete intakes and assist with tenancy application process with new participants.
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• Meet weekly with participants with at least one home visit per month in the participant's apartments.
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• Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence.
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• Orient participants to the program’s service policies/procedures and expectations.
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• Offer regular and meaningful contact with participants to maintain trust, assist in crisis prevention, and help meet individual needs.
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• Support
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• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
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• Provide transportation and accompany residents to appointments related to their goals.
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• Provide flexible services during times that meet client needs.
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Partner with participants for housing stability:

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• Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungement, etc.
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• Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant.
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• Partner with participants to obtain furniture and other necessary household items.
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• Partner with participants to address housekeeping and environmental needs.
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• Partner with participants to prepare for moving on to independent housing.
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Partner with program participants to increase financial stability:

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• Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, MFIP, SSI, and health coverage.
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• Partner with participants to connect with education, training, and/or employment.
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• Partner with participants to improve financial health by developing realistic budgets and spending plans.
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Complete accurate and thorough documentation and recordkeeping in a timely manner:

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• Maintain individual electronic Client Track files, including timely detailed case notes of each interaction.
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• Understand and comply with necessary documentation for Housing Support.
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• Maintain accurate records including employee time sheets, credit card, and mileage reimbursement.
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Provide positive representation of SHS through public relations and networking:

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• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level.
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• Interpret the agency’s mission and its programs effectively to constituents.
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• Attend and participate in professional training, workshops and site visits.
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Commitment to racial equity and social justice:

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• Work within and across agency departments to build a culture of equity and antiracism.
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• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
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• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.
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Demonstrate essential knowledge, abilities, and skills:

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• Ability to take initiative, think critically, be flexible, and solution focused.
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• Ability to work very well independently, with excellent skills in teamwork and collaboration.
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• Ability to establish and maintain effective working relationships within and outside the organization.
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• Possess excellent computer skills, with experience in Office 365, Word, Excel, and Outlook; Demonstrate the ability to learn additional computer skills/program as necessary.
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• Ability to maintain confidentiality.
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• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice.
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• Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff and the public
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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties, responsibilities and activities may change at any time with or without notice. Employees may provide back-up for other advocates during periods of absence or during times of increased workloads.

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Job Requirements:

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• Bachelor’s degree in human services and/or related field of study OR equivalent experience is .
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• Broad knowledge of housing resources.
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• Driver’s license and personal vehicle .
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Desired:

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• Experience working with individuals who are homeless or have personal experience of homelessness.
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• Experience working with adults with mental health and/or chemical health concerns are strongly preferred.
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Essential Physical Functions
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• Must be able to read, write, hear, and speak at a proficient level of English, and communicate by phone, text and email.
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• Must be able to move about the community and public places (such as apartment buildings) with awareness of personal safety.
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• Must be able to lift items up to 25 pounds on an occasional basis. 
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