End-user Computing Specialist

Location: Ketchum, ID

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $18.00 $23.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Under direct supervision, the End-User Computing Specialist provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

Key Responsibilities

• Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.

Required Experience

• Minimum of 1 year of applicable experience required.

Work Environment / Physical Requirements

• This is an in-field position for the Wood River Medical Center. All candidates must be located within a reasonable commute to the site.
• Occasional overnight travel to locations outside the Wood River area may be required.
• Candidate must have their own personal vehicle and be willing to use it for travel. Mileage reimbursement provided.

Important Notes

• 1 round onsite panel interview.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-04785

#gttjobs

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015