Content Specialist

Job Title: Content Enablement Specialist

Pay Rate $30.00

Duration: 7 – 8 months Possibility for extension

Location: Cleveland,Oh

Job Summary

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

• Authoring and maintaining shared services content
• Enabling LOB teams to create high-quality content
• Supporting and improving GenAI-powered capabilities
• Monitoring and improving content quality, consistency, and performance

The position requires both technical aptitude (AI + platform workflows) and content judgment.

Essential Functions Shared Services Content Authoring

• Create and maintain enterprise shared content within enterprise Knowledge Management software.
• Structure content for:
• • Clarity and usability
  • AI consumption and search effectiveness
• Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.

Enable Line of Business Authoring through Onboarding and Ongoing Support
· Support onboarding of new LOBs into KM platform

• Provide guidance on:
• • Authoring standards
  • Templates and structure
  • Best practices for AI-ready content

• Facilitate working sessions to help SMEs successfully publish content

GenAI Support & Optimization

• Support and refine AI-enabled capabilities, including:
• • AI-generated draft content
  • Content similarity and consolidation recommendations
  • Staleness detection
  • Smart tagging and metadata generation
  • Content performance insights (engagement, usage trends)
• Assist with:
• • Prompt design and tuning
  • Testing GenAI outputs for accuracy and consistency
• Monitor performance and recommend improvements

Testing & System Support

• Execute testing on:
• • Content workflows
  • GenAI capabilities
• Troubleshoot issues and support root cause analysis
• Ensure adherence to system requirements and user expectations

Required Qualifications

• Strong written and oral communication skills
• Strong communication skills across technical and business audiences
• Analytical thinking and problem-solving ability
• Experience with knowledge management or enterprise content platforms
• Familiarity with Agile delivery practices

Preferred Qualifications

• Experience working with:
• • GenAI tools or AI-enabled workflows
  • Content systems, platforms, or structured documentation
• Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies

• Ability to work across multiple priorities and stakeholders
• Strong attention to detail and quality
• Technical curiosity and ability to learn evolving AI capabilities
• Facilitation and stakeholder support skills

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.