Student Services Specialist

Position: Student Services Specialist

Company: Ace Institute of Technology

Location: 4042 75th Street, Elmhurst, NY 11373

• On-site 5 days a week
• 10am – 6pm

Interviews: 2 rounds

INTERNAL NOTES:

• This role will answer inbound calls to provide information and schedule appointments with potential students for the institution.
• They will make 30+ outbound calls per day to warm leads of people who submit a request on the website they are interested in learning more.
• When not on the phone, they will assist with on-site logistics.
• The manager would like if we had someone speaking Spanish for one of the openings.

JOB DESCRIPTION:

Insight Global is partnered with a NYC-based vocational training institute preparing students for careers in computer technology and medical fields. We're looking for an energetic, personable Student Services Specialist/Education Agent to guide prospective students through the enrolment process and support the day-to-day operations of our campus. This is a phone- and people-first role: you'll be the first point of contact for many prospective students, answering questions, building trust, and helping them take the next step toward a new career.

Responsibilities:

• Respond to and manage student inquiries via phone, email, and in person
• Make outbound calls to prospective students to share program and enrolment information
• Guide students through the application and admissions process, helping them complete required forms
• Troubleshoot and resolve student concerns related to programs, enrolment, or services
• Maintain accurate, up-to-date records of student interactions in the CRM and Student Management System
• Follow up consistently with prospective students to move them through the enrolment funnel and gather any missing information
• Build and maintain up-to-date knowledge of current course offerings, admissions requirements, and school policies
• Represent the institute at education fairs and outreach events to engage prospective students
• Support general office operations and administrative tasks as needed
• Prepare and edit correspondence, forms, and other documents using Microsoft Office

REQUIRED:

• Experience handing a mix of inbound and outbound phone calls (40+ per day).
• Great communicator skills and confidence to meet with current/potential students.
• Ability to schedule appointments.
• Tech savvy and proficient with Microsoft Office.
• HS Diploma or greater.

PLUS:

• Spanish speaking
• Experience supporting admissions or the education industry
• Experience with a CRM